Shipping Policy

Last updated: September 4, 2026

Thank you for shopping with us! We work with trusted fulfillment partners to deliver your orders directly to your door.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During periods of high demand, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

2. Shipping Times

Estimated delivery times depend on your destination and the shipping method available for your order.

Estimated delivery: 7–15 business days

Please note that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to customs processing, carrier disruptions, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the products in your order.

From time to time, we may offer promotional free-shipping offers. Any applicable offer will be clearly displayed on our website or at checkout.

4. Tracking Your Order

When tracking is available, you will receive a shipping confirmation email with your tracking number.

Please allow 2–5 business days after receiving your shipping confirmation for tracking information to become active in the carrier's system.

If your tracking information has not updated for several days, please allow additional time as carrier scans may occasionally be delayed.

5. Customs, Duties & Taxes

Depending on your country of delivery, your order may be subject to customs duties, import taxes, VAT, or other fees.

Unless otherwise stated at checkout, any customs duties, taxes, or import fees charged by the destination country are the customer's responsibility.

We recommend checking your country's applicable import requirements before placing an order.

6. Incorrect or Incomplete Shipping Address

Please make sure your shipping address is correct and complete before submitting your order.

If you notice an error, contact us as soon as possible at [kitchennova6@gmail.com]. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing.

We are not responsible for orders delivered to an incorrect address provided by the customer.

7. Lost, Stolen, or Damaged Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

If your package arrives damaged, please contact us at [kitchennova6@gmail.com) as soon as possible and include photographs of the package and the damaged item.

We will review the situation and work with you to determine the appropriate solution.

8. Delayed Deliveries

While we work hard to ensure timely delivery, we cannot be held responsible for delays caused by shipping carriers, customs, weather, natural disasters, strikes, incorrect address information, or other circumstances beyond our control.

If your order appears to be significantly delayed, please contact us at [kitchennova6@gmail.com] so we can assist you.

9. Multiple Items in One Order

If you purchase multiple products, your items may occasionally be shipped in separate packages. This can happen when products are fulfilled from different warehouses or fulfillment locations.

If this occurs, you may receive separate tracking numbers and packages.

10. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: [kitchennova6@gmail.com]

We aim to respond to customer inquiries within 1–2 business days.